At Motacable, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy return and exchange options. This policy outlines how you can return or exchange items purchased from us.

1. Return Policy

You may return most items purchased from Motacable within 30 days of receiving your order, provided that the item is in unused, original condition and in its original packaging. Returns are not accepted for used, damaged, or altered products, unless the product was defective or damaged upon arrival.

Conditions for Returns:

  • The product must be in new, unused condition.
  • The product must include all original packaging, accessories, and any included documentation.
  • Return requests must be initiated within 30 days of the delivery date.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer service team via email at support@motacable.com or call 1-800-123-4567 to initiate your return. Please provide your order number and a brief explanation for the return.
  2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to send back the item.
  3. Shipping: You are responsible for the cost of return shipping unless the product was defective or the wrong item was sent. We recommend using a trackable shipping method to ensure your return is received.

Refund Process:

Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days of receiving the return. Please note that shipping fees are non-refundable, except in cases of defective products or order errors.

2. Exchange Policy

If you would like to exchange an item, we offer easy exchanges within 30 days of receiving your purchase. The product being exchanged must be in new, unused condition and in its original packaging.

How to Exchange an Item:

  1. Contact Us: Contact our customer service team via email at support@motacable.com or call 1-800-123-4567 to request an exchange. Provide your order number and details of the product you’d like in exchange.
  2. Return the Item: You’ll need to return the item you wish to exchange in accordance with the return instructions provided by our team.
  3. Receive Your New Item: Once we receive and inspect the original item, we will ship out the replacement. Any difference in cost between the original item and the replacement will be communicated and billed or refunded accordingly.

3. Defective or Damaged Products

If your product arrives defective or damaged, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. In this case, Motacable will cover the return shipping fees.

How to Report a Defective or Damaged Product:

  • Contact us within 7 days of receiving the defective or damaged product.
  • Provide photos or details showing the defect or damage.
  • We will guide you through the return process and arrange for a replacement or refund.

4. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Custom or personalized cables and accessories.
  • Gift cards or digital products.

5. Return Shipping Fees

  • If the return is due to an error on our part (e.g., defective product or wrong item shipped), Motacable will cover the return shipping fees.
  • If the return is due to a change of mind or any reason other than our error, the customer is responsible for the return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days of receiving confirmation from us, please:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before the refund is officially posted.
  3. Contact your bank—processing times can vary.
    If you’ve done all of this and still have not received your refund, please contact us at support@motacable.com.

7. Contact Us

If you have any questions or concerns about our return or exchange process, feel free to contact us. We are here to help and ensure that your experience with Motacable is as smooth as possible.

Email: support@motacable.com
Phone: 1-800-123-4567
Address: 450 Muldoon Rd, Anchorage, Alabama, 99504

Last Updated: September 2024